DAY-TO-DAY EXPERIENCE
What your team experiences
Your team work in a familiar Windows environment, with the applications, documents, email, PDF tools and printing they need configured around the way your firm operates.
Cloud PC users access their firm desktop through the Windows App from an existing laptop or desktop. Their desktop, applications and files are hosted centrally, giving them a consistent working environment whether they are in the office, at home, at court or travelling.
Managed PC users continue working from their firm-managed laptop or desktop, while Innessco manages the device configuration, Microsoft 365 settings, security controls, patching and support tools.
The result is a simpler day-to-day IT experience: fewer local setup issues, more consistent access to firm systems, clearer support pathways, and less time spent by partners, practice managers or senior staff trying to resolve IT problems internally.
When users need assistance, they contact Innessco for helpdesk support, access changes, onboarding, offboarding and day-to-day IT issues.
MONTHLY MANAGEMENT
What Innessco Manages Every Month
- Helpdesk — Australian-based user support for systems, applications and devices.
- Microsoft 365 — tenant administration, security configuration, licensing, mailbox management and user administration.
- Security — Defender, Huntress, MFA, Conditional Access, Secure Score and ongoing security tuning.
- Patching — Windows, Microsoft 365 Apps and business applications.
- Desktop management — Cloud PC or Managed PC configuration, monitoring, performance review and support.
- Backups and recoveryt — backup monitoring, restore readiness and recovery support for all systems and data.
- User provisioning — new users, leavers, role changes, mailbox access, group membership and permission updates.
- Vendor coordination — coordination with Microsoft, practice management vendors, print vendors, internet providers and telephony providers where required.
- CIO advisory — technology planning, project scoping, vendor reviews, budgeting input and practical IT advice.
- SELECT THE RIGHT MODEL
Architecture Options
The right desktop model depends on how your firm works. Some firms need Cloud PCs because their applications rely on servers, shared data or local network performance. Others are better suited to Managed PCs because their applications already work well over the internet. Innessco assesses your applications, data, users and security requirements, then recommends the option that delivers the right outcome.
Azure Virtual Desktop – Cloud PC
Windows 365 – Cloud PC
