Innessco’s Managed IT Services
Innessco currently provide two tailored IT platforms, Windows 365 Cloud PC and Windows Managed PC.
Windows 365 Cloud PC is a powerful and secure IT platform that provides each user in your law firm with access to a virtualised Windows PC running in a Microsoft data center. Your Windows PC, running Microsoft 365 Business Premium, contains all your firm-approved applications and is accessible from any internet-connected device using the Microsoft Remote Desktop app. Innessco’s service includes the management of the Cloud PC (including the installation of Windows and application updates), your local PC and local office network.
Innessco provides Windows Managed PC as an ideal solution for companies seeking the advantages of a dedicated PC coupled with managed IT services. The Managed PC option grants individual users their own personal Windows PC, equipped with Microsoft 365 Business Premium and preloaded with all of your firm’s authorised applications. Innessco shoulders the responsibility of maintaining and updating Windows, security, and application software, guaranteeing that your systems are always up-to-date and secure. Additionally, Innessco manages your local office network as part of the service.
Cloud PC vs Managed PC
Choosing the appropriate platform for your law firm is critical, and your Practice Management System (PMS) will be a significant factor in determining which platform is most suitable for your requirements. While Cloud PC can run all PMS, only certain PMS are compatible with Managed PC.
The Cloud PC platform provides hassle-free management with seamless software and security updates during non-business hours, as well as 14 PC backups and the flexibility to offer additional vCPU and RAM to designated users. However, it requires an internet connection to function and is not available offline.
On the other hand, the Managed PC provides more accessibility flexibility since it is available offline, although it requires you to bring your laptop with you. Since the Managed PC is not always on, some of the system management may be more visible to the user, resulting in potential interruptions during software updates and security upgrades.
Both platforms are built on Microsoft 365 Business Premium and include customisable security features to prevent, detect, and respond to cyber threats.
The Essential Eight is a set of cybersecurity strategies developed by the Australian Signals Directorate (ASD) to help organisations protect themselves against targeted cyber-attacks. The strategies include measures such as application whitelisting, patching of applications and operating systems, restricting administrative privileges, implementing multi-factor authentication, backing up data, and educating users about cybersecurity risks.
Cloud PC and Managed PC, which are built on Microsoft’s Windows 365 Cloud PC and Microsoft 365 Business Premium, offer a range of security features that align with the Essential Eight strategies, such as Application Control for application whitelisting, automatic updates for patching applications and operating systems, administrative controls to restrict privileges, Multi-Factor Authentication, cloud-based storage solutions for data backup, and user education resources. By choosing Cloud PC or Managed PC, organisations can enhance their security posture and better protect against cyber threats.
Our helpdesk, located in Sydney and Melbourne, offers comprehensive technical support for your law firm. Our services include direct support for users, as well as your office network, servers, and desktops. We provide application-level support for the Cloud PC or Managed PC platforms and key business applications, including your PMS. On the Cloud PC platform, we assist users configure access from their home PC.
Our helpdesk is available Monday to Friday from 8:30 am to 5:30 pm, excluding public holidays, with 24/7 emergency support always available. Our goal is to provide end-to-end support to ensure your law firm’s technology runs smoothly.