Innessco’s monthly service covers the ongoing management and support of your agreed IT environment. When your firm wants to introduce something new, make a significant change, replace key infrastructure or undertake a major upgrade, that work is treated as a project.

Projects are planned, scoped and quoted before implementation begins, so your firm understands the outcome, responsibilities, timing and cost before work proceeds.

A project is work that changes your managed environment, introduces new technology or requires sustained effort beyond standard helpdesk support.

• New application deployment or integration
• Practice management system upgrades or migrations
• Printer fleet changes, new print contracts or major printer replacements
• Phone system changes or telephony migrations
• Office moves, office expansions, new fit-outs or network upgrades
• Boardroom or meeting room technology fit-outs
• Server migrations, Cloud PC changes or major Microsoft 365 reconfiguration
• Technology strategy reviews or formal assessment engagements

Smaller changes that can be completed safely during normal support are handled as helpdesk tickets. Larger changes are treated as project work so they can be properly scoped, planned and delivered.

• We confirm the business need, expected outcome and project scope before work begins
• Roles, responsibilities, dependencies and vendor involvement are agreed upfront
• Risks, timing and disruption are considered during planning
• A written quote is provided before chargeable implementation work starts
• Innessco coordinates implementation with your team and relevant third-party vendors
• Once complete, the new system or change transitions into the managed helpdesk environment where applicable