• Case Study: How one hard-to-please firm found “fantastic” IT

    Bannermans Lawyers is a Sydney-based law firm specialising in strata, development, construction, and insurance law. Established in 2007, they have grown to over 30 team members and served more than 3,000 clients, making them Sydney’s leading strata law firm.

    The Challenge

    Initially, Bannermans’ IT was managed by a single specialist, which worked well during their early years. However, as the firm grew, their IT needs became more complex, requiring:

    • Specialised Expertise: An IT provider familiar with legal systems and applications.
    • Scalability: A service capable of supporting ongoing growth.
    • Reliability: Quick and dependable support to meet their demands.

    The Solution: Partnering with Innessco

    After receiving referrals to three potential providers, Bannermans conducted an extensive vetting process. Partner Matthew Jenkins spoke with five existing Innessco clients, receiving overwhelmingly positive feedback about their legal IT specialisation and service quality.

    Ultimately, Innessco’s proven expertise and tailored approach made them the clear choice.

     

     

    “Innessco were very patient with us. We have some unique needs and can be quite demanding.” – Matthew Jenkins, Partner, Bannermans Lawyers

    The Migration Process

    Despite initial concerns about the complexities of their lesser-used US-based PMS, Bannermans made the switch over a weekend. By Monday morning, the new system was running smoothly, with no issues.

     

     

    “It was really smooth – a lot smoother than we were anticipating. There were no issues. It just happened.” – Matthew Jenkins, Partner, Bannermans Lawyers

    The Results

    Since engaging Innessco, Bannermans have experienced significant improvements in their IT capabilities, including:

    • Simplified IT: A secure and efficient system tailored to their needs without unnecessary extras.
    • Flexibility: Remote work capabilities for all staff, seamlessly facilitated during COVID-19 restrictions.
    • Reliable Support: Personal, expert service delivered in clear, jargon-free language.

     

     

    “For us, the transition to working from home went very well. It was surprisingly easy, and this was due to the way Innessco set up their systems.” – Matthew Jenkins, Partner, Bannermans Lawyers

    Lessons Learned

    With Innessco, IT is no longer a concern for Bannermans. Their systems run reliably, allowing the firm to focus on serving their clients without distractions.

     

     

    “The thing about Innessco is that we don’t think about Innessco. Our IT just works.” – Matthew Jenkins, Partner, Bannermans Lawyers

    Seamless Transition to a Modern IT System: Bannermans Lawyers successfully switched to Innessco’s IT solution over a weekend, with no disruptions or issues by Monday morning..

    Flexibility for Remote Work: The new system provided seamless remote work capabilities, ensuring business continuity during COVID-19 restrictions and beyond.

    Reliable, Tailored Support: With Innessco’s legal IT expertise and jargon-free support, Bannermans now enjoys reliable systems that “just work,” allowing them to focus on their clients.

    Ready to talk?

    Discuss your firm’s IT requirements with Innessco. We’ll review how your firm works, answer your questions, and explain how our managed IT service can support your partners, lawyers and staff.