• Case Study: How Ash Street Found Reliable IT Solutions with Innessco

    Ash Street, a Sydney-based firm with 20 staff, faced an urgent need to modernise their IT infrastructure. Their existing system relied on ageing on-site servers, managed externally by an incumbent provider. With equipment over six years old, a system refresh was overdue, prompting the firm to explore alternatives in the market.

    The Challenge

    Ash Street sought a reliable and scalable IT solution that could:

    • Replace outdated systems with modern, flexible infrastructure.
    • Provide consistency and reliability for core financial operations.
    • Enable flexible working arrangements, including the ability to work from home.
    • Demonstrate expertise with legal software, particularly FilePro, which was crucial to their operations.

    Their priorities included a smooth migration process, minimal downtime, and transparency throughout the transition.

    The Solution: Choosing Innessco

    Through an association with ALPMA, Ash Street began the search for a new IT provider, inviting three companies to present: their incumbent provider, Innessco, and a newer hybrid firm. Initially, Innessco seemed the least likely option, as the firm expected a similar on-site support model. However, Innessco’s presentation challenged those expectations with a compelling argument for modernising their approach.

    “Over the course of the presentation, it made a lot of sense. They really understood our problems, and their arguments for moving away from an on-site IT manager were compelling.”

    After comparing costs and assessing reliability, the firm concluded that Innessco’s fixed-price model, legal IT specialisation, and expertise with FilePro made financial and operational sense.

    The Migration Process

    Ash Street migrated their IT systems over a weekend, ensuring minimal disruption.

    • Seamless Transition: Staff returned to work on Monday at 9 am with fully operational systems.
    • Dedicated Support: Innessco’s team was available on-site and remotely to address teething issues, including printer setup challenges, even working on Sunday to ensure success.
    • Transparent Communication: The roadmap and quotes were clearly explained by Robert and his team, providing confidence and clarity throughout the process.

    “There were a few teething issues on Monday, as expected, but reliability was as promised. Couldn’t have asked for a better case scenario.”

    The Results

    Since transitioning to Innessco, Ash Street has experienced:

    • Reliability: Consistent IT operations that ensure smooth financial processes.
    • Flexibility: The ability for staff to work from home with ease.
    • Specialist Support: Expert knowledge of FilePro and legal IT systems.
    • Minimal Downtime: A smooth migration with no significant disruptions.

    “We felt really looked after and that they knew what they were doing. They checked in every step of the way, and we never had to chase them.”

    Lessons Learned

    Ash Street recommends preparing staff for the transition by providing:

    • A demo of the new system before the changeover.
    • Clear instructions for logging into the Hosted Desktop to test the experience.

    A Trusted IT Partner

    Ash Street is thrilled with their decision to partner with Innessco. The firm values the consistent, reliable service and expert support provided, and would confidently recommend Innessco to similar-sized firms.

     

    “We’re a fan of Innessco – 10/10. Would recommend for firms of our size and nature with no hesitation.”

    Seamless Migration with Minimal Downtime: Ash Street’s IT transition was completed over a weekend, ensuring staff returned to fully operational systems on Monday morning with minimal disruptions.

    Flexible and Reliable IT Infrastructure: The new system enables staff to work from home with ease while providing consistent performance for core financial operations.

    Expertise in Legal IT: Innessco’s deep understanding of legal software, delivered a tailored solution that met the firm’s unique operational needs.

    Ready to talk?

    Discuss your firm’s IT requirements with Innessco. We’ll review how your firm works, answer your questions, and explain how our managed IT service can support your partners, lawyers and staff.