Having already faced two failed attempts, TBA Lawyers had a clear idea of what they needed from their next IT provider:

• Flexibility: Retain the benefits of a cloud-based system for staff across multiple locations.
• PMS Compatibility: Ensure smooth operation of their Practice Evolve system.
• Reliability: Deliver minimal downtime and consistent performance.
• Support: Provide quick and responsive assistance for any issues.

At the Future of Law Conference, TBA Lawyers met Innessco and were impressed by their knowledge, responsiveness, and ability to explain technical specifications clearly. After comparing them to three other recommended providers, TBA decided that Innessco stood out as the right choice.

With a cooled relationship with their existing IT provider, Owen Hodge decided to explore modern IT solutions again. After carefully considering the possibilities offered by digital technology, the firm committed to transitioning to a Hosted Desktop and help desk solution with Innessco.

The practice’s eagerness to embrace digital technology as a means of supporting superior service delivery made this decision easier than it had been in the past.

TBA Lawyers experienced a seamless changeover with Innessco, which was completed over a weekend.

While there were minor issues with external providers such as NBN and photocopy services, Innessco offered patience, close support, and clear communication to help resolve these problems.

Since partnering with Innessco, TBA Lawyers has seen significant improvements:

• Less Downtime: The firm no longer struggles with limited server space, slow systems, or extended downtimes. Staff now have quick, easy access to documents from anywhere.
• Better Support: Innessco provides 24/7 support with a straightforward escalation process. The team feels confident knowing they’ll always reach someone who understands their business and systems.
• Hosted Desktop: TBA retained their Practice Evolve PMS while integrating it with Microsoft Office for added value. This solution combines the benefits of cloud computing with the functionality of server-based software.
• Enhanced Capabilities: The hosted desktop has enabled TBA Lawyers to improve their service offerings, such as integrating an app that allows clients to confirm appointments via text directly through their system.

Jacquie acknowledges that switching IT providers can feel daunting, especially after past disappointments. However, she emphasises that taking the time to find the right provider is worth it in the long run.