Several years ago, Owen Hodge explored implementing a Hosted Desktop and help desk solution. However, their then-IT provider convinced them to stay with the existing setup, citing risks of excessive costs and time.

As the firm continued to grow, the limitations of their current IT infrastructure became apparent. A lack of scalability and increasing inefficiencies prompted them to revisit the idea of adopting modern IT solutions.

With a cooled relationship with their existing IT provider, Owen Hodge decided to explore modern IT solutions again. After carefully considering the possibilities offered by digital technology, the firm committed to transitioning to a Hosted Desktop and help desk solution with Innessco.

The practice’s eagerness to embrace digital technology as a means of supporting superior service delivery made this decision easier than it had been in the past.

Despite initial concerns about leaving a long-time IT provider and transitioning to a new digital environment, the move to Innessco’s Hosted Desktop solution was seamless.

Key to the success of the transition was the hands-on involvement of Innessco directors Robert and David, who actively managed the process and provided onsite support.

While some staff initially worried about the lack of an onsite IT team, these concerns were quickly addressed when they experienced the responsiveness of Innessco’s help desk. Within six months, the entire team was on board and pleased with the change.

Although cost savings were not the primary motivation for the change, Owen Hodge found unexpected financial benefits. The transition allowed them to re-align office administration roles that had previously focused on supporting IT issues, freeing up significant staff overhead costs.

More importantly, the firm gained an IT solution that aligned with their strategic growth plans and will continue to support their operations as they expand further.