• Case Study: Helping Henry William Lawyers Scale and Succeed in Sydney

    Henry William Lawyers, a new commercial practice in Sydney, began with fewer than 10 employees but had ambitious plans to grow to over 30 within a year. With a strong legal and client services team, their IT systems were the only bottleneck to achieving their growth goals.

    The Challenge

    The firm’s Directors recognised that outdated IT systems could hinder their expansion and operational efficiency. They needed an IT partner with expertise in legal practice management and the capability to provide a robust and scalable solution.

    The Solution: Partnering with Innessco

    Henry William Lawyers partnered with Innessco after extensive research and due diligence. Key factors in their decision included:

    • Specialist Expertise: Deep understanding of law firm IT requirements and the Affinity Practice Management System.
    • Local Support: A Sydney-based team offering quick, reliable, and personal service.
    • Accountability: A commitment to resolving issues without passing the responsibility elsewhere.

     

    “With our past service provider, there was a lot of buck-passing. Innessco takes on the responsibility and resolves problems.” – Mark Faraday, Founding Director

    The Implementation

    Innessco’s meticulous approach ensured a smooth and secure system transition. Their process included:

    • Detailed auditing of IT assets and triple-checking all data transfers.
    • Comprehensive beta testing of systems, data links, and prototype workstations.
    • On-site support by Innessco’s Directors during the transition.

     

    “The changeover was the scariest moment of my life. We left the office at 5 pm on Thursday and came back on Friday morning – everything worked perfectly!” – Mark Faraday, Founding Director

    The Results

    Since engaging Innessco, Henry William Lawyers has grown from 10 employees to 30 in just 12 months. The firm reports increased efficiency and confidence in its IT systems, enabling them to focus on delivering excellent legal services.

    Lessons Learned

    Henry William Lawyers encourages other firms to thoroughly vet IT providers by asking critical questions, such as:

    • Who will we be dealing with and will the same person be doing all the work once it’s up and running?
    • What level and hours of support are available?
    • How will you work with/around our other providers?

    Why Innessco?

    Henry William Lawyers praises Innessco for their “Rolls Royce standard” service, seamless integration with LexisNexis Affinity, and dedication to supporting the firm’s operational success.

    Scalable IT Solution for Rapid Growth: Innessco provided a robust and scalable IT infrastructure that enabled Henry William Lawyers to expand from 10 to 30 employees in just 12 months.

    Seamless Transition with On-Site Support: The meticulous system transition, including detailed auditing and beta testing, ensured everything worked perfectly by the first day back in the office.

    Expertise in Legal IT Systems: Innessco’s legal IT specialisation, particularly with the Affinity Practice Management System, delivered a solution tailored to the firm’s unique needs and growth ambitions.

    Ready to talk?

    Discuss your firm’s IT requirements with Innessco. We’ll review how your firm works, answer your questions, and explain how our managed IT service can support your partners, lawyers and staff.