• Managed IT Options — Choose the Right Model for Your Firm

    Cloud PC or Local PC. Co-managed, managed or fully managed. Choose the service model that fits how your staff work, which applications you use, and how much IT responsibility you want Innessco to manage.
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    DESKTOP MODEL

    First choose the desktop model

    Before comparing service levels, first choose the desktop model: Cloud PC for a hosted desktop environment, or Local PC for firm-managed laptops and desktops.

    Cloud PC

    A hosted desktop model using Azure Virtual Desktop or Windows 365. Best suited to firms using server-based legal applications such as Affinity or Practice Evolve.

    What’s Included

    • Cloud PC Platform
    • Azure Hosting
    • Microsoft 365 Licensing
    • Huntress EDR and ITDR

    Client Responsibility

    • Internet Service
    • Office Network Equipment
    • Local PC & Printer Equipment
    • Business App Licensing

    Best where: Applications, data and security need to be managed centrally in a hosted desktop environment.

    Local PC

    A managed device model where staff work from firm laptops or desktops. Best suited to firms using cloud-based applications such as LEAP, Actionstep, Clio or Smokeball.

    What’s Included

    • Microsoft 365 Licensing
    • Huntress EDR and ITDR

    Client Responsibility

    • Internet Service
    • Office Network Equipment
    • Local PC & Printer Equipment
    • Business App Licensing

    Best where: Staff can work effectively from managed laptops and cloud-based or locally installed applications.

    MANAGEMENT LEVEL

    Then choose the management level

    Once you have chosen the desktop model — Cloud PC or Local PC — the next decision is the level of support and management your firm needs.

    The three management levels show where responsibility sits between you and Innessco. Co-Managed is only available for Cloud PC environments and is designed for firms with internal IT or an existing helpdesk. Managed and Fully Managed are available for both Cloud PC and Local PC models.

    The more managed the service, the more Innessco becomes your day-to-day IT department — covering helpdesk, users, applications, security, local devices, office network, vendors and advisory.

    Co-Managed

    For firms with internal IT or an existing helpdesk. Innessco provides administration scripts, system administration support and emergency escalation, while your firm manages day-to-day user support and local IT operations.

    What’s Included

    • Admin Scripts
    • System Admin Support
    • 24/7 Emergency Support

    Client Responsibility

    • First-line Helpdesk
    • How do I Support
    • Application Support
    • Security Management
    • User provisioning and access changes
    • Local PCs Support
    • Printer Support
    • Office Network Support

    Best for: Firms with internal IT that need specialist platform support, while retaining helpdesk and local IT responsibility.

    Managed

    For firms that want Innessco to manage day-to-day helpdesk, user support, application assistance, security management and access changes, while your firm remains responsible for local hardware and office network support.

    What’s Included

    • First-line Helpdesk
    • How do I Support
    • Application Support
    • Security Management
    • User provisioning and access changes
    • 24/7 Emergency Support

    Client Responsibility

    • Local PC Hardware Support
    • Printer Hardware Support
    • Office Network Support

    Best for: Firms that want user support and security managed, while retaining local hardware and network responsibility.

    Fully Managed

    For firms that want one accountable IT partner across helpdesk, applications, security, users, local PCs, printers, office network, emergency support and CIO advisory.
     

    What’s Included

    • First-line Helpdesk
    • How do I Support
    • Application Support
    • Security Management
    • User provisioning and access changes
    • Local PC Support
    • Printer Support
    • Office Network Support
    • 24/7 Emergency Support
    • CIO Advisory

    Client Responsibility

    • Manage Innessco Contract Outcomes

    Best for: Firms that want one accountable IT partner covering support, local infrastructure and strategic guidance.

    COMPARISON TABLE

    Compare the options

    The table below shows how the desktop model and management level combine into the five service options available to your firm.

    Service Option Desktop Model Helpdesk Local PCs Office Network Best Suited To
    Co-Managed Cloud PC Cloud PC Client Managed Client Managed Client Managed Firms with an internal IT or an existing helpdesk
    Managed Cloud PC Cloud PC Innessco Managed Cloud PC helpdesk Client Managed Client Managed Firms wanting Cloud PC and helpdesk support
    Fully Managed Cloud PC Cloud PC Innessco Managed Innessco Managed Innessco Managed Firms wanting complete Cloud PC and local IT management
    Managed Local PC Local PC Innessco Managed Innessco Managed Client Managed Firms using LEAP, Actionstep, Clio or similar systems
    Fully Managed Local PC Local PC Innessco Managed Innessco Managed Innessco Managed Firms wanting complete management of local PCs and office IT

    Per-User Pricing. Less Technical Complexity.

    Innessco prices managed services per user per month, so your firm can budget clearly as staff numbers change.

    The selected service option includes the relevant technical components — such as Azure hosting, Microsoft 365 licensing, Huntress security tooling, device management and helpdesk support — with Innessco managing the complexity behind the scenes.

    Not Sure Which Service Option Fits?

    Most firms do not need to choose a service option on their own.

    Innessco will review how your firm works, which applications you use, where your data sits, how staff access systems, and whether your local devices, office network and vendors should be included in the managed scope.

    We then recommend the service option that gives your firm the right balance of support, control, accountability and cost.