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HOW IT WORKS
Legal IT, simplified for law firms
Innessco manages the IT environment your firm relies on every day — desktops, Microsoft 365, security, helpdesk, user onboarding, vendor coordination and ongoing improvement.
Your firm should not have to make decisions about CPU, RAM, storage tiers, Microsoft licences, backup or security tools. Innessco contracts to the outcome, not the components: a managed, secure and supported IT environment for your firm’s applications and data, operated to defined performance and support standards, and delivered through a clear per-user monthly service.
SELECT THE RIGHT MODEL
Three ways to manage your firm’s desktop
Different firms need different desktop models. Some firms need a centrally hosted desktop for server-based applications, shared data and secure remote access. Others are better suited to managed laptops or desktops because their core applications already work well over the internet. Innessco assesses how your firm works and recommends the model that delivers the right outcome.
Cloud PC using Azure Virtual Desktop
Cloud PC using Windows 365
Managed PC
A Managed PC is a firm laptop or desktop, with your applications installed locally, while Innessco manages the device, Microsoft 365, security, patching and support. Best for firms whose core applications already operate well over the internet. It is well suited to firms using LEAP, Actionstep, Clio and similar cloud-based legal platforms.
No technical guesswork
Most law firms do not want to choose server sizes, vCPU counts, RAM, storage tiers, host pools, session density or licensing combinations.
That is our job.
Innessco designs, sizes and operates the environment required to support your firm’s applications, data and users. We contract to the outcome — a managed, secure and supported IT environment — not the individual technical components behind it.
DECISION GUIDE
Quick Decision Guide
| Situation | Cloud PC (Azure Virtual Desktop) | Cloud PC (Windows 365) | Managed PC |
|---|---|---|---|
| Core applications require a server or local network | ✓ Recommended | ✓ Option | – |
| Affinity or Practice Evolve is central to your firm | ✓ Recommended | ✓ Option | – |
| You want to move office servers to the cloud | ✓ Recommended | ✓ Option | – |
| You want centralised control of desktops and data | ✓ Recommended | ✓ Option | – |
| Core applications work well over the internet | ✓ Option | ✓ Option | ✓ Recommended |
| LEAP, Actionstep, Clio or Evolve Go is central to your firm | ✓ Option for Actionstep, Clio or Evolve Go | ✓ Option | ✓ Recommended |
| Staff or external consultants use non-firm devices | ✓ Depends on core applications | ✓ Recommended | – Only if firm-managed |
| One or two users need a different desktop setup | – | ✓ Supported | ✓ Supported |
DAY-TO-DAY EXPERIENCE
What your team experiences
Your team work in a familiar Windows environment, with the applications, documents, email, PDF tools and printing they need configured around the way your firm operates.
Cloud PC users access their firm desktop through the Windows App from an existing laptop or desktop. Their desktop, applications and files are hosted centrally, giving them a consistent working environment whether they are in the office, at home, at court or travelling.
Managed PC users continue working from their firm-managed laptop or desktop, while Innessco manages the device configuration, Microsoft 365 settings, security controls, patching and support tools.
The result is a simpler day-to-day IT experience: fewer local setup issues, more consistent access to firm systems, clearer support pathways, and less time spent by partners, practice managers or senior staff trying to resolve IT problems internally.
When users need assistance, they contact Innessco for helpdesk support, access changes, onboarding, offboarding and day-to-day IT issues.
MONTHLY MANAGEMENT
What Innessco Manages Every Month
- Helpdesk — user support for systems, applications and devices.
- Microsoft 365 — tenant administration, security configuration, licensing, mailbox management and user administration.
- Security — Defender, Huntress, MFA, Conditional Access, Secure Score and ongoing security tuning.
- Patching — Windows, Microsoft 365 Apps and business applications.
- Desktop management — Cloud PC or Managed PC configuration, monitoring, performance review and support.
- Backups and recoveryt — backup monitoring, restore readiness and recovery support for all systems and data.
- User provisioning — new users, leavers, role changes, mailbox access, group membership and permission updates.
- Vendor coordination — coordination with Microsoft, practice management vendors, print vendors, internet providers and telephony providers where required.
- CIO advisory — technology planning, project scoping, vendor reviews, budgeting input and practical IT advice.
SECURITY ARCHITECTURE
Security built into the managed service
Identity and Access
Desktop Protection
Email and Data Protection
24/7 Threat Monitoring
PROJECTS AND CHANGES
What is included each month — and what becomes a project
The monthly service covers management of your IT environment. When your firm wants to introduce something new, materially change the environment or complete work that sits outside the normal management cycle, Innessco treats that work as a project.
What is a project?
- New application deployment or integration.
- Significant infrastructure changes, such as office moves, network upgrades or server migrations.
- Major practice management system upgrades or migrations.
- Microsoft 365, SharePoint, Power BI, Copilot or workflow projects beyond normal administration.
- Any work requiring sustained effort beyond standard monthly management.
How we handle projects
- Written scope and quote before work begins.
- Clear responsibility boundaries between Innessco, your firm and third-party vendors.
- Vendor coordination included where required.
- Agreed timing, testing and cutover plan.
- No surprise project work without approval.
Still not sure?
The most reliable way to identify the right model is a short conversation. Innessco will review how your firm works and provide a clear, practical recommendation you can consider in your own time.
