• Case Study: Supporting Growth and Efficiency at Sharrock Pitman Lawyers

    Sharrock Pitman Lawyers, a mid-sized firm in Victoria with around 20 staff, faced a critical IT challenge. Their IT services, initially handled by a one-person business, were no longer sufficient to meet the needs of their growing practice. Even after transitioning to a larger provider, they found the service lacked personalisation and failed to meet expectations.

    The Challenge

    Sharrock Pitman required an IT partner who could deliver:

    • Scalability: A service capable of supporting growth and handling increasing demands.
    • Personalised Support: A team familiar with their specific needs and challenges.
    • Expertise: Proven experience with legal IT systems, particularly practice management platforms like LexisNexis Affinity.

     

    “They weren’t providing a personalised service, so we started to look for other options.” – Andre Ong, Principal

    The Solution: Partnering with Innessco

    Sharrock Pitman discovered Innessco through the ALPMA network and were impressed by their reputation for working with law firms. After conducting thorough reference checks and receiving positive feedback, they chose Innessco as their new IT provider.

    While initially hesitant about transitioning to a cloud-based system, Innessco’s consistent communication and legal IT expertise reassured them throughout the process.

    • Proactive Support: Innessco worked closely with the firm to address their concerns and ensure a smooth transition.
    • Expert Guidance: Their experience with LexisNexis Affinity expedited the implementation process.

     

    “Our entire business was on the server, so the transition required a leap of faith – we were talking about our livelihood!” – Andre Ong, Principal

    The Implementation

    At 5:00pm on a Friday, the old system was turned off, and by Monday morning, Sharrock Pitman’s new cloud-based system was operational. The transition was seamless, with no disruptions or downtime. Innessco provided on-site support throughout, ensuring that all 20 staff members received the assistance they needed.

    • Fast-Tracked Transition: Innessco met every benchmark and timeframe, avoiding contractual penalties with the previous provider.
    • Comprehensive Support: Innessco’s team was available on-site to address any issues during and after the transition.

     

    “Innessco were in the office, on hand to help. We have about 20 people in the office, and no one was overlooked.” – Andre Ong, Principal

    The Results

    Sharrock Pitman now enjoys a modern, hosted desktop and cloud-based system that supports their growth. Key benefits include:

    • Enhanced Capabilities: Improved efficiency and compliance through Affinity’s client portal and workflow features.
    • Reliable Support: Dedicated support staff who are easily accessible and quick to respond.
    • Scalable Solutions: A robust system designed to handle the firm’s future growth.

     

    “With other providers, we’ve found that after you sign on, the service level drops – that’s not the case with Innessco. They are keeping up the same levels of great service and communication as when they started.” – Andre Ong, Principal

    Seamless Cloud Transition with No Downtime: Innessco facilitated a smooth migration to a cloud-based system over a weekend, ensuring the firm’s operations were fully functional by Monday morning.

    Personalised Support for Legal IT Needs: With expertise in legal systems like LexisNexis Affinity, Innessco provided hands-on, proactive support tailored to Sharrock Pitman’s unique challenges and requirements.

    Scalable and Reliable IT Solutions: The new system enhances efficiency, compliance, and flexibility, while also being robust enough to support the firm’s future growth ambitions.

    Ready to talk?

    Discuss your firm’s IT requirements with Innessco. We’ll review how your firm works, answer your questions, and explain how our managed IT service can support your partners, lawyers and staff.