How SBA Law Achieved Top-Tier Standards by Supercharging Their IT
SBA Law, a Melbourne-based firm specialising in litigation, property, and corporate/commercial law, boasts 40 staff and nine partners, all with backgrounds in top-tier firms. Renowned for their high level of service and professionalism, SBA’s reputation depends on delivering seamless, efficient legal solutions to their clients.
When Practice Manager Karmal Sekhon joined SBA, she immediately recognised that the firm’s IT infrastructure was struggling to keep up with their rapid growth. Designed for a start-up, the existing system was no longer fit for purpose, with security, performance, and resilience issues affecting the firm’s ability to service clients effectively.
The Challenge: Stopping IT Downtime with an Upgrade
SBA partners quickly realised that IT delays were causing hours of downtime every week, making it impossible to maintain the high standards expected by their partners and clients. With strong consensus on the need for change, Karmal initiated a search for a modern IT solution.
The firm’s non-negotiables included:
- A hosted system to support their practice management system, LexisNexis Affinity.
- The ability to move server services off-premises into a secure data centre while maintaining full Lexis Affinity functionality.
- A provider with expertise in legal IT systems and experience supporting top-tier firms.
- A system offering top-tier performance without excessive costs or infrastructure.
Karmal discovered Innessco through an outreach email and invited them to tender. Impressed by their professionalism and understanding of law firm needs, SBA chose Innessco as their new IT provider.
The Solution: A Tailored IT System
Innessco delivered a solution that felt almost custom-built for SBA Law. The process included:
- Detailed System Architecture: Innessco provided comprehensive documentation and conducted a demo of the system before implementation.
- Seamless Transition: The migration was completed smoothly, with SBA partners kept informed every step of the way.
- Collaboration: Innessco worked closely with both SBA and their LexisNexis Affinity provider to ensure alignment and an optimal working environment.
A Seamless Solution
The IT transformation allowed SBA to maintain and elevate their service standards, with additional benefits including:
- Increased Speed: A faster, more reliable system enhanced day-to-day efficiency.
- Remote Access: Staff gained flexibility to work from any location.
- Exceptional Support: A professional and efficient help desk ensured ongoing satisfaction.
Although the transition came with minor operational lags, Innessco was quick to resolve these issues, ensuring a smooth and effective implementation.
No longer constrained by outdated IT, SBA Law has embraced growth and continues to attract top-tier talent by offering high-level service standards.
Seamless Transition to Modern IT: Innessco delivered a tailored solution, including a smooth migration to a hosted system, ensuring minimal downtime and full compatibility with LexisNexis Affinity.
Top-Tier Performance Without the Cost: SBA Law now enjoys a fast, reliable system that matches the standards of top-tier firms, enabling them to maintain exceptional service without excessive infrastructure costs.
Enhanced Flexibility and Support: Staff gained remote access for increased flexibility, backed by professional, responsive help desk support that ensures ongoing satisfaction.
Ready to talk?
Discuss your firm’s IT requirements with Innessco. We’ll review how your firm works, answer your questions, and explain how our managed IT service can support your partners, lawyers and staff.
