BSP’s practice management system hadn’t been updated for over five years, leading to inefficiencies across the firm. The growing volume of client information compounded the issue, making it increasingly difficult for the firm to deliver the timely legal advice they value.

The outdated system also prevented the firm from offering the seamless access to client work and information that is core to their operations. Moreover, BSP faced additional constraints:

• No Downtime: As a newer firm in a competitive market, any operational disruption was unacceptable.
• Budgetary Constraints: A large capital investment in IT was not feasible.
• Scalability: Their IT needed to support ongoing growth.

The BSP partners recognised that something had to change. Their ideal solution needed to:

• Avoid large capital investment.
• Be implemented without disrupting daily operations or downtime.
• Provide secure, real-time access to client documents.
• Eliminate the burden of system updates and maintenance from internal staff.

Through Innessco’s sponsorship of the ALPMA Summit, BSP learned about their hosted desktop solution. Innessco’s offering checked all of BSP’s requirements, providing:

• Remote Access: Secure access to 100% of the firm’s systems from any device or location.
• Reliability and Speed: A fast, dependable practice management system ready to support growth.
• Compatibility: Continued use of Affinity, eliminating the need for retraining.
• Managed Services: Innessco would handle updates and maintenance, freeing BSP’s internal team to focus on core operations.

With the promise of no disruptions during the transition and consistent communication, BSP engaged Innessco to implement their hosted desktop solution.

The transition was scheduled for a Friday night, ensuring minimal impact on operations.

• Thorough Preparation: Innessco set up a testing environment in advance, ironing out potential issues before the live transition.
• Seamless Changeover: By Monday morning, BSP’s systems were fully operational, with any initial teething issues promptly resolved.
• Clear Communication: Employees were briefed on what to expect, ensuring a smooth adjustment to the updated system.

Innessco’s hosted desktop solution has transformed BSP Lawyers’ operations, offering:

• Always-On Access: Reliable performance for all users, with secure access to client documents and firm systems from any location.
• Flexibility: Employees can replicate their office environment at home, a client’s office, or anywhere else.
• Efficiency: Staff can focus on delivering exceptional legal advice, while Innessco manages the IT systems.
• Cost Savings: The solution has provided significant savings in time and resources, allowing BSP to invest more in their core business.

BSP Lawyers now operate with the confidence that their IT system is built to support their growth, delivering peace of mind and exceptional performance.