Australian Team
Direct support
Included
In your monthly fee
Unlimited
No call or ticket limits
Emergency Cover
Critical after-hours issues
Unlimited
No Ticket Limits
8:30–5:30
Business Days
Australian
Based Team
Emergency
Critical after-hours issues
SCOPE OF SUPPORT
What's Included in Your Monthly Fee
Technical Support
Support for Cloud PCs, Managed PCs, Microsoft 365, email, printing, file access, application errors and day-to-day IT issues.
How-Do-I Assistance
Practical guidance for supported systems, including Microsoft 365, your practice management system, PDF tools, dictation, document production, PEXA, accounting and reporting applications.
User Account Management
New users, leavers, password resets, mailbox access, permission changes and role-based access updates.
Vendor Coordination
Innessco acts as your IT point of contact with practice management vendors, Microsoft, print vendors, internet providers and telephony providers.
CIO Advisory
Technology advice, project scoping, vendor reviews, budgeting input and practical guidance on future IT decisions.
Emergency Cover
After-hours emergency support for critical platform availability issues or security incidents affecting the firm.
When and How We Support You
Innessco’s helpdesk is available 8:30am to 5:30pm on business days and is delivered remotely by default. We support users with Cloud PCs, Managed PCs, Microsoft 365, applications, access issues and day-to-day IT problems.
For physical tasks, we work with your nominated onsite contact. Onsite support is available by prior arrangement on a time-and-materials basis, with a two-hour minimum.
One Accountable IT Partner
Innessco acts as your primary IT point of contact for the agreed environment. Where Microsoft, practice management vendors, print vendors, internet providers or other suppliers need to be involved, we coordinate the technical conversation and keep your firm informed.
